Breadth of functionality
Blue Ocean offers a number of call center solutions ranging from informal call centers to highly sophisticated inbound and outbound multichannel contact center and unified communications and business process automation functionality. All of our solutions will help you gain a higher return on investment by providing the deepest level of customer service and the greatest efficiency in your organization.
Innovation. Rapidly deploy powerful applications – now and in the future. We have a rich history of innovation and a solid roadmap to help you turn customer care into a competitive weapon.
Integration. Many of our customers are highly invested in applications from Salesforce.com, QQ, Applied, Infusion Soft, Vertafore and others. That’s why we have focused on developing, enhancing, and maintaining a deep level of integration with CRM and UC applications – in addition to dozens of other front and back office applications (CRM, PBX, database, IP gateways).
This allows you to maximize existing investments, increase agent efficiency, optimize screen space, and collaboratively extend the reach of the contact center to enhance the customer experience.
Empowerment. Our applications have been deliberately developed to work together. This allows our customers to administer, supervise and use our software from one single interface. This elegant simplification empowers the contact center to be more agile and have greater control over the customer experience with minimal IT involvement.